Anderson Recruitment Corp.
- Recruitable role
- Customer Service
- Where to hire
- Fifth Avenue 16 · Garment District
Employee role · Shared service
Customer Service in Big Ambitions
Customer Service is the shared employee role used by customer-facing businesses. Hire one at Anderson Recruitment Corp., assign it to a supported business, and give it a station that business accepts.
- Where to hire
- Anderson Recruitment Corp.
- Used by
- 15
- Workstation
- Varies by business
- Skill effect
- skill × satisfaction ÷ 100
Where to Hire Customer Service Employees
Customer Service is recruited at the agency below. The address and the neighborhood come from that agency’s location page.
What Does Customer Service Do?
Customer Service employees work at the customer-facing station of a supported business. Their exact job depends on the business, the station that business accepts, and any skill rule defined for it.
Not every business uses this role. The list on this page comes from the confirmed role relationship, so a business that does not appear here does not use Customer Service.
01
Customer Service hired
02
Business supports the role
03
Station available
Customer Service Requirements
A shared role has two kinds of requirements. Role requirements belong to the employee everywhere; assignment requirements belong to one business context.
Before hiring
Role requirements
- Recruitable role
- Customer Service
- Where to hire
- Anderson Recruitment Corp.
- Employee role
- Employee role · Shared service
Before assignment
Assignment requirements
- Used by
- 15
- Workstation
- Varies by business
Compatible business setup
A requirement the game does not confirm stays hidden on this page instead of being guessed.
Which Businesses Use Customer Service?
These businesses confirm a Customer Service role relationship. Each one links to its own guide.
Bookstore
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Cinema
- Role relationship
- Customer Service
- Workstation
- Concessions Stand Register
Clothing Store
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Coffee Shop
- Role relationship
- Customer Service
- Workstation
- Cash Register
Electronics Store
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Fast Food Restaurant
- Role relationship
- Customer Service
- Workstation
- Cash Register
Florist
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Fruit & Vegetable Store
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Gift Shop
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Hairdresser
- Role relationship
- Customer Service
- Workstation
- Cash Register
Jewelry Store
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Liquor Store
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Nightclub
- Role relationship
- Customer Service
- Workstation
- Coat Check Left · Coat Check Right
Supermarket
- Role relationship
- Customer Service
- Business requirement
- Point of sale — Any point-of-sale item
Theater
- Role relationship
- Customer Service
- Workstation
- Booth Ticket · Concessions Stand Register
Customer Service Workstations
Customer Service is a shared role, so the station is not the same in every business. The table below keeps each business next to the station or requirement it actually asks for.
| Business | Workstation | Business requirement |
|---|---|---|
| Bookstore | — | Point of sale — Any point-of-sale item |
| Cinema | Concessions Stand Register | — |
| Clothing Store | — | Point of sale — Any point-of-sale item |
| Coffee Shop | Cash Register | — |
| Electronics Store | — | Point of sale — Any point-of-sale item |
| Fast Food Restaurant | Cash Register | — |
| Florist | — | Point of sale — Any point-of-sale item |
| Fruit & Vegetable Store | — | Point of sale — Any point-of-sale item |
| Gift Shop | — | Point of sale — Any point-of-sale item |
| Hairdresser | Cash Register | — |
| Jewelry Store | — | Point of sale — Any point-of-sale item |
| Liquor Store | — | Point of sale — Any point-of-sale item |
| Nightclub | Coat Check Left · Coat Check Right | — |
| Supermarket | — | Point of sale — Any point-of-sale item |
| Theater | Booth Ticket · Concessions Stand Register | — |
Only items the game marks as suitable for the Customer Service skill are called a workstation. A store requirement the employee does not use stays a business requirement.
Workstation
Cash Register
Workstation
Checkout Counter Left
Workstation
Checkout Counter Right
Workstation
Coat Check Left
Workstation
Coat Check Right
Workstation
Concessions Stand Register
Workstation
Booth Ticket
What Does Customer Service Skill Do?
Customer Service uses the confirmed satisfaction-scaled service path. The skill sets the employee’s contribution; satisfaction decides how much of it applies.
The effective value is Customer Service skill × satisfaction. At 100% satisfaction the effective value equals the skill.
Confirmed effect
Effective service value (skill × satisfaction ÷ 100)
Not confirmed
A fixed number of customers per employee, or a business-wide capacity number
Customer Service
- Confirmed effect
- skill × satisfaction ÷ 100
- Workstation
- Varies by business
Employee Capacity vs Business Capacity
Customer Service employee
The employee contributes an effective service value to a supported customer-facing interaction.
skill × satisfaction ÷ 100
Business
The business owns its total customer capacity: equipment, building, other employees and service stations all still apply.
- Customer Service
- Employee contribution
- Business
- Total customer capacity
Does This Business Use Customer Service?
Pick a business to see whether it confirms a Customer Service role relationship and which station it asks for.
Customer Service is used by this business type.
Bookstore
- Role relationship
- Customer Service
- Workstation
- —
- Business requirement
- Point of sale — Any point-of-sale item
Why Can’t I Assign Customer Service?
The checks below are the known reasons a Customer Service assignment can be unavailable. Work through them in order: the first unmet step is the one to fix.
Can This Customer Service Employee Be Assigned?
Not met: You hired a Customer Service employee, not another service role.
This page and the business guides
This page answers the employee: recruitment, businesses, stations, skill and assignment checks. Each business guide answers the business: total customer capacity, full setup, prices and products.
Which businesses use them? →An assignment that does not work is usually a setup question: the business, the station or the shift. Check those before assuming a problem with the role.
Related Customer-Facing Roles
These roles appear in the same businesses as Customer Service. They are listed because the business graph confirms them, not as a ranking.
Actor
Covered in the Employees hub
DJ
Covered in the Employees hub
Hair Stylist
Covered in the Employees hub
Projectionist
Covered in the Employees hub
- Security Guard →
Security Guard
Stage Crew
Covered in the Employees hub
Employee Demands
Individual employees may also carry their own demands, such as schedule limits, equipment or benefits.
These are individual employee demands, not fixed Customer Service job requirements. This page does not list them as role requirements.
Open Employee Demands →Customer Service questions and answers
- Where do I hire Customer Service employees?
- Customer Service is recruited at Anderson Recruitment Corp. The agency page lists the role together with its address and neighborhood.
- What does Customer Service do?
- Customer Service employees work at the customer-facing station of a supported business. The exact station depends on the business: some ask for a cash register or a point of sale, others for a coat check or a ticket booth.
- Which businesses use Customer Service?
- Retail stores, food service, the hairdresser, the nightclub, the cinema and the theater confirm a Customer Service role relationship. The list on this page is generated from that relationship.
- Does Customer Service skill increase customer capacity?
- The confirmed effect is an effective service value of skill × satisfaction. No per-employee customer capacity number is confirmed, so this page does not publish one.
- Why can’t I assign my Customer Service employee?
- Check the business first, then the station: the role is only used by supported businesses, and a station the business does not accept cannot be assigned.
Customer Service is the shared employee role used by customer-facing businesses in Big Ambitions. This page answers the employee side: where the role is recruited, which businesses confirm it, which station each one accepts, what the skill does, and why an assignment can be unavailable.
The business side stays on each business guide. A business guide owns how many customers it can serve, its full setup, its prices and its products; this page only reports the employee role relationship and stops before any staffing recommendation.